Privacy Policy
This Privacy Policy explains how Clean Sweep Co. handles personal data in connection with its website and move-in and move-out cleaning services in Indonesia. It applies to inquiries, bookings, service visits, and related communications.
Contact Information
How We Use Data
We use personal data to respond to inquiries, review property condition details, confirm scope and handover timing, prepare custom quotes, arrange appointments and access, carry out cleaning visits, manage payments, maintain records, improve site performance, and meet legal or compliance obligations. We may also use limited technical data to secure the site and diagnose service issues.
Service Providers
We may share data with service providers that support website hosting, communications, scheduling, payment processing, or related administrative functions. These parties are expected to use the information only for the services they provide to us and to maintain appropriate confidentiality.
Legal Disclosures
We may share personal data with public authorities, advisers, or other parties when necessary to comply with law, respond to lawful requests, protect our rights, or support accounting, tax, or audit obligations. We may also disclose information in connection with a business transfer or similar organizational change, subject to applicable safeguards.
Data We Collect
We may collect contact details, property and booking information, service preferences, access instructions, condition photos when provided, payment-related records, and technical data such as device and browser information. For move-in and move-out cleaning requests, we may also process details needed to review scope, confirm handover timing, and prepare a custom quote.
How We Collect Data
We receive data from website forms, phone or email communications, appointment arrangements, payment activity, and information shared during property condition review or completion handover. We may also collect limited technical data automatically when the site is accessed.
Cookie Types
Cookies may be session-based or persistent. They may support essential site functions, remember basic preferences, and help us understand how visitors use the site. We do not rely on cookies to collect more information than is needed for these purposes.
Cookie Controls
We use standard cookie controls for site operation and basic analytics where enabled. You may manage cookies through your browser, including blocking some or all cookies, but parts of the site may not function properly if essential cookies are disabled.
Your Rights
Subject to legal limits, individuals may request access to their personal data, correction of inaccurate information, deletion where appropriate, or objection to certain processing. We may need to verify identity before acting on a request and may retain some information where required by law or for legitimate business records.
How to Make a Request
To protect privacy and prevent unauthorized disclosure, we may ask for enough information to confirm the requester and the relevant record. If a request cannot be fully granted, we will explain the reason in general terms where permitted.
Data Retention
Retention periods depend on the type of record and the reason it was collected. Booking, payment, and service records are kept for a practical period to manage the transaction, resolve questions, and meet accounting or legal obligations. When data is no longer needed, we delete it or anonymize it where feasible.
Policy Updates
If we make material changes, we will update the policy text on the site and may provide additional notice where appropriate. The revised version applies from the date it is posted unless a different effective date is stated.